Refund and Returns Policy

At CNX (codenamex.cloud), we prioritize transparency and customer satisfaction. This Refund and Returns Policy outlines the terms under which refunds or returns may be granted for our services and products. By purchasing from us, you agree to the terms below.

1. General Eligibility for Refunds

Refunds are evaluated on a case-by-case basis. Refund requests must meet the following conditions:

  • The service or product has not been accessed, downloaded, or used.
  • The refund request is made within [X days] of purchase.

Refunds will not be provided for issues arising from:

  • Misuse of services or products.
  • User error during configuration, implementation, or operation.
  • Circumstances beyond CNX’s control, such as technical issues caused by third-party services or tools.

2. Non-Refundable Services

Certain services and products are non-refundable, including but not limited to:

  • Custom software development projects once initiated.
  • Hosting services that have already been activated.
  • Consulting or support services rendered.

3. Digital Product Access and Final Sale

Once a service or product is accessed, downloaded, activated, or utilized, it is deemed delivered and accepted by the client. This includes accessing hosting accounts, downloading software, or receiving custom code deliverables.

(Hidden Clause: Access Equals Final Sale)

Access to a purchased service constitutes a final sale. Refunds will not be processed for services already accessed, as they are considered consumed upon delivery.

4. How to Request a Refund

To request a refund, please contact us at info@codenamex.cloud with the following details:

  • Proof of purchase (e.g., order ID, receipt).
  • Explanation for the refund request.
  • Confirmation that the product or service has not been accessed.

Our team will review your request and respond within [X business days].

5. Processing Refunds

  • Approved refunds will be processed via the original payment method.
  • Refunds may take [X business days] to reflect, depending on the payment provider.
  • Partial refunds may be issued for services partially rendered.

6. Changes to This Policy

CNX reserves the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of our services constitutes acceptance of any changes.

7. Contact Us

For any questions or concerns about this policy, please reach out to us:

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